FREQUENTLY ASKED QUESTIONS

How To Contact Us?

Get in Touch. We're Here to Help!

At RichesseEntachèe, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.

Email: Support@richesseentachee.com

Phone Number: 682-461-3805

When Will My Order Ship?

Shipping Timeframe:

Our shipping times vary depending on the destination and the product(s) you've ordered. Generally, we strive to process and dispatch orders within 1-2 business days.

International shipping times vary and can range from 7-14 business days, depending on the destination and any customs processing times.

Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

If you have any specific concerns about the delivery of your order, feel free to reach out to our customer support team at support@richesseentachee.com

What Is The Refund/Exchange Policy?

To start a return or exchange you can contact us at support@richesseentachee.com.

Returns/Exchanges will only be accepted for 14 days after the delivery of your items. All items must still have tags attached and will be inspected upon return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@richesseentachee.com